Full metadata record
DC Field | Value | Language |
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dc.contributor.author | Veseta, Una | - |
dc.contributor.author | Svētiņa, Karīna | - |
dc.contributor.author | Onzevs, Oskars | - |
dc.contributor.editor | Lubkina, Velta | - |
dc.contributor.editor | Kaupužs, Aivars | - |
dc.contributor.editor | Znotiņa, Daina | - |
dc.coverage.spatial | Rēzekne | - |
dc.date.accessioned | 2022-09-28T10:25:01Z | - |
dc.date.available | 2022-09-28T10:25:01Z | - |
dc.date.issued | 2020 | - |
dc.identifier.citation | Veseta , U , Svētiņa , K & Onzevs , O 2020 , Development of service quality for study programme "Therapeutic massage" . in V Lubkina , A Kaupužs & D Znotiņa (eds) , Sabiedrība. Integrācija. Izglītība = Society. Integration. Education : starptautiskās zinātniskās konferences materiāli = proceedings of the international scientific conference . vol. 6: Sabiedrības veselība un sports. , Society. Integration. Education=Sabiedrība. Integrācija. Izglītība , Rēzeknes Tehnoloģiju akadēmija , Rēzekne , pp. 403-413 , International Scientific Conference “Society. Integration. Education: Sabiedrība. Integrācija. Izglītība”, 2020 , Rēzekne , Latvia , 22/05/20 . | - |
dc.identifier.citation | conference | - |
dc.identifier.issn | 1691-5887 | - |
dc.identifier.uri | https://dspace.rsu.lv/jspui/handle/123456789/9589 | - |
dc.description.abstract | Higher education institutions try to provide best quality study and services in order to satisfied student. The purpose of this paper is to develop recommendation s to improve service quality for study programme ‘Therapeutic massage’ (EQF study level 5). The standard questionnaire SERVQUAL (five dimensions - reliability, assurance, tangibles, empathy and responsiveness), emphasizing on measuring the gap between level of current and expected service quality was used. In total 122 students (94% of study programme`s students) have participated in research. The study examines the validity of SERVQUAL in assessing students` satisfaction with study programme. Reliability Coefficient Cronbach's A lpha 0.8 8 4. The research found that in the study programme there is a gap of current and expected service quality in dimensions empathy (gap mean score -0.28), tangibles (gap mean score -0. 38 ), r esponsiveness (gap mean score -0. 30 ) indicating that development need to be implemented to enhance the service quality. Based on the research results obtained, recommendations for improvement of service quality were developed. | en |
dc.format.extent | 10 | - |
dc.format.extent | 223240 | - |
dc.language.iso | eng | - |
dc.publisher | Rēzeknes Tehnoloģiju akadēmija | - |
dc.relation.ispartof | Sabiedrība. Integrācija. Izglītība = Society. Integration. Education | - |
dc.relation.ispartofseries | Society. Integration. Education=Sabiedrība. Integrācija. Izglītība | - |
dc.rights | info:eu-repo/semantics/openAccess | - |
dc.subject | service quality | - |
dc.subject | SERVQUAL | - |
dc.subject | student satisfaction | - |
dc.subject | study programme | - |
dc.subject | 5.3 Educational sciences | - |
dc.subject | 3.1. Articles or chapters in proceedings/scientific books indexed in Web of Science and/or Scopus database | - |
dc.title | Development of service quality for study programme "Therapeutic massage" | en |
dc.type | /dk/atira/pure/researchoutput/researchoutputtypes/contributiontobookanthology/conference | - |
dc.contributor.institution | Rīga Stradiņš University | - |
dc.identifier.url | http://journals.rta.lv/index.php/SIE/article/view/4933/4518 | - |
dc.identifier.url | https://www-webofscience-com.db.rsu.lv/wos/woscc/full-record/WOS:000835603500035 | - |
dc.description.status | Peer reviewed | - |
Appears in Collections: | Research outputs from Pure / Zinātniskās darbības rezultāti no ZDIS Pure |
Files in This Item:
File | Size | Format | |
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DEVELOPMENT_OF_SERVICE_QUALITY_FOR_STUDY.pdf | 218.01 kB | Adobe PDF | View/Open |
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