Pacientu apmierinātība ar sniegto ambulatoro māsu aprūpi
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Date
2020
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Rīgas Stradiņa universitāte
Rīga Stradiņš University
Rīga Stradiņš University
Abstract
Anotācija
Teorētiskais pamatojums: Medicīniska aprūpe ir viena no tās kvalitātes rādītājiem. Savukārt apmierinātības pakāpe ir atkarīga no sākotnējām pacientu cerībām par veselības aprūpes sistēmas spēju apmierināt viņu vajadzības. Šie pieprasījumi palielinās proporcionāli tehniskā aprīkojuma līmeņa paaugstināšanai un personāla profesionālajai apmācībai, medicīnas zinātnes attīstībai, informācijas tehnoloģiju izplatībai un organizatorisko lēmumu efektivitātei.
Pētījuma mērķis: secināt, kas pacientus neapmierina ambulatoras māsu aprūpē, dot iespēju pilnveidot tas trūkumus, paaugstināt māsu prasmes, mainīt attieksmi pacientu aprūpē augstākājā līmenī.
Pētījuma metodoloģija: Pētījumā gaitā tika izvēlēti 360 dalībnieki, tikai ambulatoras iestādes pacienti. Pētījuma dalībnieku skaits tika aprēķināts ar kalkulātoru (Sample size calculator). Petījums tika veikts X,Y,Z un V ambulatorās iestādēs. Darbs sastāv no teorētiskās un praktiskās daļas.
Bakalaura darba teorētiskajā daļā tika apskatīta informācija par māsas lomu ambulatorajā veselības aprūpē, profesionālo kompetenci, profesionālo izglītību. Pētījuma pamatā tiek pielietots F. Naintingeilas vispārējs apskats un vispārējas prakses māsas profesijas standarts.
Praktiskā daļā tika izmаntotа kvаntitatīva pētījuma metode, iegūtos dаtus apstrādājot аr autores izstrādāto anketu. Anketā tika ietverti 23 jautājumi. Pirms anketas ankētēsanas tika veikts pilotpetījums, kurā tika iekļauti 10 respondenti. Aptaujаs аnketa sаstāv no 2 dаļām, no demogrāfiskа portretа un strukturētаs аptaujаs аnketаs. 360 anketas tika statistiski apstrādāti un analizēti, iegūtos aptaujas dati tika noformēti diagrammas veidā.
Pētījuma rezultāti: Bakalaura darba pētījumā tika veikta 100% (n= 360) ambulatoro pacientu aptauja. Apkopojot respondentu sniegtās atbildes par demogrāfiskajiem datiem, var secināt, ka no tiem 52% (n=188) sievietes un 48% (n=172) vīrieši. Lielāka daļa sniedzot atbildes par nodarbošanas dzīves laikā atbildēja ka strāda 33% (n=120). Pārējie 12% (n=43) mācās, 28%(n=100) strādā un mācas, 27% (n=100) nestrāda un nemācas. Respondentu vecums ir gandrīz vienādās attiecībās, vismāzākais no 18 gadiem līdz 25 gadiem - 21% (n=76), vislielākais vecums no 56 un vairāk gadiem - 22% (n=80). Apmeklējot ambulatoro iestādi pacientu lielāka daļa apmeklē pēc nepieciešamības, kad tika iezīmētas saslimšanas pazīmes, 31% (n=112), ka arī 16% (n=58) stabīli apmeklē 1 reizi mēnesī. Respondentu 43% (n=156) atzīmē, ka hronisko saslimšanu nav, 34% (n=122) atzīmē ka jau slīmo ar kādām hroniskam salimšanam.
Secinājumi: Pamatojoties uz pētījuma rezultātiem var secināt, ka mūsdienas māsas darbības īpatnības ir augstā līmenī, pacienti ir apmierinati ar ambulatoras māsas aprūpi.
Abstract Theoretical grounds: medical care is one of the indicators of quality. In it’s turn, the degree of satisfaction depends on the initial expectations of patients regarding the ability of the health system to meet their needs. These requirements increase in proportion to the rise in the level of technical equipment and professional training of medical staff, the development of medical science, the spread of information technology and the effectiveness of organizational decisions. Research objectives: to conclude, what does not satisfy patients in outpatient care, provide an opportunity to improve its drawbacks, improve nursing skills, change the attitude about care for patients at a higher level. Research methodology: during the study, 360 participants were selected, only patients in outpatient institutions. The number of study participants was calculated using a calculator (Sample size calculator). The study was conducted in X, Y, Z and V outpatient institutions. The work consists of a theoretical and practical part. In the theoretical part of the bachelor's thesis, information on the role of a nurse in ambulatory health care, professional competence, and professional education was examined. The questionnaire includes 23 questions. Before the questionnaire, a test study was conducted, in which 10 respondents were included. The questionnaire consists of 2 parts, a demographic portrait and a structured questionnaire. 360 questionnaires were statistically processed and analyzed, the obtained survey data were presented in diagram form. Research results: In bachelor paper’s research, a survey was conducted with 100% (n = 360) of people, who are outpatient institution patients. Summarizing the respondents' answers to demographic data, it can be concluded that 52% (n = 188) of them are women, and 48% (n = 172) are men. Most of those who provided answers about the profession during their lifetime answered that 33% work (n = 120). The remaining 12% (n = 43) study, 28% (n = 100) work and study, 27% (n = 100) do not work or do not study. The age of the respondents is almost the same, the lowest age is from 18 to 25 years - 21% (n = 76), the highest age is from 56 and more years - 22% (n = 80). Most of patients visit an outpatient institution as needed, when signs of the illness are noted, 31% (n = 112), as well as 16% (n = 58) visit stable once a month. 43% (n = 156) of respondents claim that they do not have any chronic deseases, however, 34% (n = 122) say that they already suffer from some chronic diseases. Conclusions: according to the results of the study, it is possible to conclude that the features of modern nursing are at a high level, patients are satisfied with outpatient care.
Abstract Theoretical grounds: medical care is one of the indicators of quality. In it’s turn, the degree of satisfaction depends on the initial expectations of patients regarding the ability of the health system to meet their needs. These requirements increase in proportion to the rise in the level of technical equipment and professional training of medical staff, the development of medical science, the spread of information technology and the effectiveness of organizational decisions. Research objectives: to conclude, what does not satisfy patients in outpatient care, provide an opportunity to improve its drawbacks, improve nursing skills, change the attitude about care for patients at a higher level. Research methodology: during the study, 360 participants were selected, only patients in outpatient institutions. The number of study participants was calculated using a calculator (Sample size calculator). The study was conducted in X, Y, Z and V outpatient institutions. The work consists of a theoretical and practical part. In the theoretical part of the bachelor's thesis, information on the role of a nurse in ambulatory health care, professional competence, and professional education was examined. The questionnaire includes 23 questions. Before the questionnaire, a test study was conducted, in which 10 respondents were included. The questionnaire consists of 2 parts, a demographic portrait and a structured questionnaire. 360 questionnaires were statistically processed and analyzed, the obtained survey data were presented in diagram form. Research results: In bachelor paper’s research, a survey was conducted with 100% (n = 360) of people, who are outpatient institution patients. Summarizing the respondents' answers to demographic data, it can be concluded that 52% (n = 188) of them are women, and 48% (n = 172) are men. Most of those who provided answers about the profession during their lifetime answered that 33% work (n = 120). The remaining 12% (n = 43) study, 28% (n = 100) work and study, 27% (n = 100) do not work or do not study. The age of the respondents is almost the same, the lowest age is from 18 to 25 years - 21% (n = 76), the highest age is from 56 and more years - 22% (n = 80). Most of patients visit an outpatient institution as needed, when signs of the illness are noted, 31% (n = 112), as well as 16% (n = 58) visit stable once a month. 43% (n = 156) of respondents claim that they do not have any chronic deseases, however, 34% (n = 122) say that they already suffer from some chronic diseases. Conclusions: according to the results of the study, it is possible to conclude that the features of modern nursing are at a high level, patients are satisfied with outpatient care.
Description
Māszinības (ar specializāciju Ambulatorās aprūpes māsa)
Nursing Studies
Veselības aprūpe
Health Care
Nursing Studies
Veselības aprūpe
Health Care
Keywords
Māsa, Pacients, Aprūpe, Ambulatora iestāde, Pacientu apmierinatība, Veselība, Nurse, Patient, Care, Out patient Institution, Patient Satisfaction, Health