Pacientu ar COVID- 19 apmierinātība ar informācijas sniegšanu ģimenes ārsta praksē
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Date
2022
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Rīgas Stradiņa universitāte
Rīga Stradiņš University
Rīga Stradiņš University
Abstract
Bakalaura darba tēma ‘’Pacientu ar Covid – 19 apmierinātība ar informācijas sniegšanu ģimenes ārsta praksē’’, darba autore Kristiāna Meijere. Pētījuma mērķis - noskaidrot pacientu ar Covid – 19 apmierinātību ar informācijas sniegšanu ģimenes ārsta praksē.
Ņemot vērā, ka Covid – 19 pandēmijas laiks lielai daļai iedzīvotāju un medicīnas personālam ir jauns izaicinājums, neziņas un baiļu pilns posms, tas raisa izmaiņas medicīnas personāla uzvedībā un pacientu apmierinātībā ar saņemtajiem pakalpojumiem veselības aprūpē.
Bakalaura darbs sastāv no piecām daļām, pirmajā daļa literatūras apskats, kur aprakstīts SARS – CoV – 2 izraisītā infekcija, tās raksturojums, balstoties uz zinātnisko literatūru, otrajā literatūras apskates daļā apkopota literatūra par veselības aprūpi ģimenes ārsta praksē Covid – 19 pandēmijas laikā, trešā daļa sniedz ieskatu par pētījuma metodoloģiju, ceturtā daļā veiktā pētījuma iegūto rezultātu analīze un apraksts, piektajā daļa ir pētījuma rezultātu analīze. Darba apjoms ir 30 lappuses, kurā iekļautas piecas tabulas, 11 attēli, seši pielikumi un 40 izmantoti literatūras avoti. Pētījumā ir izmantota autores veidota anketa, kurā vērtē komunikācijas saziņas veidu, pacientu apmierinātību ar komunikācijas ietekmējošiem faktoriem un apmierinātību ar izglītošanu par Covid – 19 vīrusu.
Pētījuma rezultāti apkopoti ņemot vērā 203 respondentus. Pētījumā tiek salīdzinātas divas vecuma grupas no 25 – 40 gadi un 41 – 65 gadi. Rezultāti rāda, ka pacienti vecuma grupā no 25 - 40 ir nedaudz apmierinātāki ar informācijas sniegšanu ģimenes ārsta praksē, nekā pacienti vecuma grupā no 41 – 65 gadi, neapmierinātība lielāka vērojama vecuma grupā no 41- 65 gadi.
Atslēgas vārdi: Covid – 19, pacientu apmierinātība, ģimenes ārsta prakse.
The topic of the bachelor's thesis is "Satisfaction of patients with Covid - 19 with the provision of information in the practice of a family doctor", author Kristiāna Meijere. The aim of the study was to determine the satisfaction of patients with Covid - 19 with the provision of information in GP practice. Given that the time of the Covid - 19 pandemic is a new challenge, a period of uncertainty and fear for a large part of the population and medical staff, it is changing the behavior of medical staff and patient satisfaction with the services they receive. The bachelor's thesis consists of five parts, the first part reviews the literature describing SARS-CoV-2 infection, its characteristics based on scientific literature, the second part summarizes the literature on health care in general practice during the Covid-19 pandemic, the third part provides an insight into the research methodology, the analysis and description of the results obtained in the fourth part of the research, the fifth part is the analysis of the research results. The volume of the work is 30 pages, which includes five tables, 11 figures, six appendices and 40 used literature sources. The study uses a questionnaire developed by the author, which evaluates the type of communication, patients' satisfaction with the factors influencing communication and satisfaction with education about the Covid - 19 virus. The results of the study are summarized taking into account 203 respondents. The study compares two age groups of 25-40 years and 41-65 years. The results show that patients in the age group of 25-40 are slightly more satisfied with the provision of information in the GP practice than patients in the age group of 41-65 years, dissatisfaction is higher in the age group of 41-65 years. Keywords: Covid - 19, patient satisfaction, GP practice.
The topic of the bachelor's thesis is "Satisfaction of patients with Covid - 19 with the provision of information in the practice of a family doctor", author Kristiāna Meijere. The aim of the study was to determine the satisfaction of patients with Covid - 19 with the provision of information in GP practice. Given that the time of the Covid - 19 pandemic is a new challenge, a period of uncertainty and fear for a large part of the population and medical staff, it is changing the behavior of medical staff and patient satisfaction with the services they receive. The bachelor's thesis consists of five parts, the first part reviews the literature describing SARS-CoV-2 infection, its characteristics based on scientific literature, the second part summarizes the literature on health care in general practice during the Covid-19 pandemic, the third part provides an insight into the research methodology, the analysis and description of the results obtained in the fourth part of the research, the fifth part is the analysis of the research results. The volume of the work is 30 pages, which includes five tables, 11 figures, six appendices and 40 used literature sources. The study uses a questionnaire developed by the author, which evaluates the type of communication, patients' satisfaction with the factors influencing communication and satisfaction with education about the Covid - 19 virus. The results of the study are summarized taking into account 203 respondents. The study compares two age groups of 25-40 years and 41-65 years. The results show that patients in the age group of 25-40 are slightly more satisfied with the provision of information in the GP practice than patients in the age group of 41-65 years, dissatisfaction is higher in the age group of 41-65 years. Keywords: Covid - 19, patient satisfaction, GP practice.
Description
Māszinības
Nursing Studies
Veselības aprūpe
Health Care
Nursing Studies
Veselības aprūpe
Health Care
Keywords
Covid – 19, pacientu apmierinātība, ģimenes ārsta prakse., Covid - 19, patient satisfaction, GP practice.