A holistic approach to manage environmental quality by using the Kano model and social cognitive theory

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dc.contributor.authorDace, Elina
dc.contributor.authorStibe, Agnis
dc.contributor.authorTimma, Lelde
dc.contributor.institutionResearch Department
dc.date.accessioned2021-04-19T07:05:01Z
dc.date.available2021-04-19T07:05:01Z
dc.date.issued2020-03-01
dc.descriptionFunding Information: This study has received funding from the European Union's Horizon 2020 research and innovation program under the Marie Sklodowska-Curie Grant Agreement 798365. Publisher Copyright: © 2019 The Authors. Corporate Social Responsibility and Environmental Management published by ERP Environment and John Wiley & Sons Ltd Copyright: Copyright 2020 Elsevier B.V., All rights reserved.
dc.description.abstractSince its first proposition in 1984, the Kano model has been used extensively in a variety of contexts within industries and academic research demonstrating its wide applicability. The Kano model allows for describing the relationship between an objective aspect and a subjective aspect. Yet is this relevant for environmental quality as well? In this study, we explore the cases where the Kano model is used for assessing environmental quality and its perception by consumers and identify the potential influencing factors for its application with this respect. We find that the Kano model can serve as an effective tool for converging towards environmental quality and sustainability by indicating the direction from a social and behavioral choice perspective. We propose an integration of the Kano model with Bandura's triangle (a concept of the social cognitive theory) to create an instrument for driving change of customer attitude and behavior via changing the perception of environmental quality.en
dc.description.statusPeer reviewed
dc.format.extent14
dc.format.extent1049041
dc.identifier.citationDace, E, Stibe, A & Timma, L 2020, 'A holistic approach to manage environmental quality by using the Kano model and social cognitive theory', Corporate Social Responsibility and Environmental Management, vol. 27, no. 2, pp. 430-443. https://doi.org/10.1002/csr.1828
dc.identifier.doi10.1002/csr.1828
dc.identifier.issn1535-3958
dc.identifier.otherunpaywall: 10.1002/csr.1828
dc.identifier.urihttps://dspace.rsu.lv/jspui/handle/123456789/3831
dc.identifier.urlhttp://www.scopus.com/inward/record.url?scp=85070511798&partnerID=8YFLogxK
dc.language.isoeng
dc.relation.ispartofCorporate Social Responsibility and Environmental Management
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectenvironmental policy
dc.subjectperceived quality
dc.subjectquality attributes
dc.subjectsocial behavior
dc.subjectsustainable development
dc.subjecttheory of attractive quality
dc.subjecttheory of transforming well-being
dc.subject5.9 Other social sciences
dc.subject1.5 Earth and related Environmental sciences
dc.subject1.1. Scientific article indexed in Web of Science and/or Scopus database
dc.subjectDevelopment
dc.subjectStrategy and Management
dc.subjectManagement, Monitoring, Policy and Law
dc.titleA holistic approach to manage environmental quality by using the Kano model and social cognitive theoryen
dc.type/dk/atira/pure/researchoutput/researchoutputtypes/contributiontojournal/systematicreview

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