E-pakalpojumu attīstības tendences Covid-19 ietekmes rezultātā
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Date
2022
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Rīgas Stradiņa universitāte
Rīga Stradiņš University
Rīga Stradiņš University
Abstract
E-pakalpojumi mūsdienās tiek pielietoti lielā daļā ikdienas darbu – internetbankas maksājumi, pieraksti pie speciālistiem, ēdiena piegāde, auto koplietošana u.c. Bakalaura darba mērķis ir pamatojoties uz teorijas un zinātniskās literatūras atziņu un empīrisko datu analīzi, izpētīt e- pakalpojumu parādību un identificēt Covid-19 ietekmi e-pakalpojumu attīstībā.
Pētījumā tika izmantotas sešas metodes, t.sk. monogrāfiskā metode, retrospektīvā metode, sekundārā datu analīze, kontentanalīze, kā arī, kvalitatīvās pētījumu metodes (gadījuma izpēte, ekspertu intervijas) un abstrakti – loģiskā metode. Izstrādājot pētījumu, Autors secina, ka Latvijā, Igaunijā un Lietuvā, procentuāli lielākā iedzīvotāju vecuma grupa, kas lieto internetu ir 16 - 24 gadi. Latvijā, Ekspertu un anketas aptaujas dalībnieku viedoklis sakrīt, tiem minot, ka, lai piesaistītu jaunus e-pakalpojumu lietotājus, nepieciešams veikt uzlabojumus esošo e-pakalpojumu pieejamībā, lai piedāvātu šos pakalpojumus plašākai auditorijai.
Pētījuma ietvaros, autors izvirzīja priekšlikumus un apkopoja svarīgākos no tiem. Autors iesaka ikvienam Latvijas un ārvalstu e-pakalpojumu izstrādātājam nepieciešams vienkāršot savu e- pakalpojuma pieejamību un tā izvēlni, lai nākotnē varētu piedāvāt savu e-pakalpojumu plašākai auditorijai. Latvijas Izglītības ministrijai un Vides aizsardzības un reģionālās attīstības ministrijai nepieciešams piesaistīt finansējumu, lai varētu rīkot e-pakalpojumu lietošanas apmācības, dažādu vecuma grupām. “Latvija.lv” portālam nepieciešams izstrādāt vienkāršāku autentifikācijas rīku, kas būtu pieejamāks plašākai auditorijai, lai izmantotu pieejamos e-pakalpojumus. Pētījuma apjoms ir 51lpp, neskaitot pielikumus. Pētījumā ir iekļautas 3 tabulas, 4 attēli, 104 literatūras un interneta avoti, kā arī 7 pielikumi.
Nowadays, electronic services are used in most of everyday tasks, including, e-banking, correspondence with specialists, food delivery, car sharing, etc. The aim of this bachelor's study is to research the phenomenon of e-services and identify the effects of Covid-19 in the development of e- services, based on analysis of theory of the scientific literature, and empirical data. This bachelor’s study was written using six methods, including a monographic method, a retrospective method, a secondary data analysis, a concessional analysis, as well as qualitative study methods (case studies, expert interviews) and a logical method in abstract terms. In the process of writing, the author concludes that in Latvia, Estonia and Lithuania, the percentage of the largest population age group using the Internet is 16 - 24 years. In Latvia, the views of experts and questionnaire participants coincide, stating that to attract new e-service users, it is necessary to make improvements to the availability of existing e-services to offer these services to the wider audience. As part of the study, the author made proposals and collected the most important of them. Author suggests that every Latvian and foreign e-service developer needs to simplify the availability of their e-service and its system menu so that they can offer their e-service to a wider audience in the future. The Latvian Ministry of Education and the Ministry of Environmental Protection and Regional Development need to raise funding so that e-service training can be organised for different age groups. The “Latvija.lv” portal needs to develop a simpler authentication tool that would be more accessible to the wider audience to use the available e-services. The scope of the study is 51 pages, excluding attachments. The study includes 3 tables, 4 photos, 104 literature and internet sources and 7 attachments.
Nowadays, electronic services are used in most of everyday tasks, including, e-banking, correspondence with specialists, food delivery, car sharing, etc. The aim of this bachelor's study is to research the phenomenon of e-services and identify the effects of Covid-19 in the development of e- services, based on analysis of theory of the scientific literature, and empirical data. This bachelor’s study was written using six methods, including a monographic method, a retrospective method, a secondary data analysis, a concessional analysis, as well as qualitative study methods (case studies, expert interviews) and a logical method in abstract terms. In the process of writing, the author concludes that in Latvia, Estonia and Lithuania, the percentage of the largest population age group using the Internet is 16 - 24 years. In Latvia, the views of experts and questionnaire participants coincide, stating that to attract new e-service users, it is necessary to make improvements to the availability of existing e-services to offer these services to the wider audience. As part of the study, the author made proposals and collected the most important of them. Author suggests that every Latvian and foreign e-service developer needs to simplify the availability of their e-service and its system menu so that they can offer their e-service to a wider audience in the future. The Latvian Ministry of Education and the Ministry of Environmental Protection and Regional Development need to raise funding so that e-service training can be organised for different age groups. The “Latvija.lv” portal needs to develop a simpler authentication tool that would be more accessible to the wider audience to use the available e-services. The scope of the study is 51 pages, excluding attachments. The study includes 3 tables, 4 photos, 104 literature and internet sources and 7 attachments.
Description
Starta uzņēmējdarbības vadība
Startup Entrepreneurship
Vadība, administrēšana un nekustamo īpašumu pārvaldība
Management, Administration and Real Estate Management
Startup Entrepreneurship
Vadība, administrēšana un nekustamo īpašumu pārvaldība
Management, Administration and Real Estate Management
Keywords
Elektroniskie pakalpojumi; Covid-19; elektroniskā pārvalde; informācijas tehnoloģijas., Electronic services; Covid-19; electronic government; information technologies.