Development of service quality for study programme "Therapeutic massage"

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dc.contributor.authorVeseta, Una
dc.contributor.authorSvētiņa, Karīna
dc.contributor.authorOnzevs, Oskars
dc.contributor.editorLubkina, Velta
dc.contributor.editorKaupužs, Aivars
dc.contributor.editorZnotiņa, Daina
dc.contributor.institutionRīga Stradiņš University
dc.coverage.spatialRēzekne
dc.date.accessioned2022-09-28T10:25:01Z
dc.date.available2022-09-28T10:25:01Z
dc.date.issued2020
dc.description.abstractHigher education institutions try to provide best quality study and services in order to satisfied student. The purpose of this paper is to develop recommendation s to improve service quality for study programme ‘Therapeutic massage’ (EQF study level 5). The standard questionnaire SERVQUAL (five dimensions - reliability, assurance, tangibles, empathy and responsiveness), emphasizing on measuring the gap between level of current and expected service quality was used. In total 122 students (94% of study programme`s students) have participated in research. The study examines the validity of SERVQUAL in assessing students` satisfaction with study programme. Reliability Coefficient Cronbach's A lpha 0.8 8 4. The research found that in the study programme there is a gap of current and expected service quality in dimensions empathy (gap mean score -0.28), tangibles (gap mean score -0. 38 ), r esponsiveness (gap mean score -0. 30 ) indicating that development need to be implemented to enhance the service quality. Based on the research results obtained, recommendations for improvement of service quality were developed.en
dc.description.statusPeer reviewed
dc.format.extent10
dc.format.extent223240
dc.identifier.citationVeseta, U, Svētiņa, K & Onzevs, O 2020, Development of service quality for study programme "Therapeutic massage". in V Lubkina, A Kaupužs & D Znotiņa (eds), Sabiedrība. Integrācija. Izglītība = Society. Integration. Education : starptautiskās zinātniskās konferences materiāli = proceedings of the international scientific conference. vol. 6: Sabiedrības veselība un sports., Society. Integration. Education=Sabiedrība. Integrācija. Izglītība, Rēzeknes Tehnoloģiju akadēmija, Rēzekne, pp. 403-413, International Scientific Conference “Society. Integration. Education: Sabiedrība. Integrācija. Izglītība”, 2020, Rēzekne, Latvia, 22/05/20.
dc.identifier.citationconference
dc.identifier.issn1691-5887
dc.identifier.urihttps://dspace.rsu.lv/jspui/handle/123456789/9589
dc.identifier.urlhttp://journals.rta.lv/index.php/SIE/article/view/4933/4518
dc.identifier.urlhttps://www-webofscience-com.db.rsu.lv/wos/woscc/full-record/WOS:000835603500035
dc.language.isoeng
dc.publisherRēzeknes Tehnoloģiju akadēmija
dc.relation.ispartofSabiedrība. Integrācija. Izglītība = Society. Integration. Education
dc.relation.ispartofseriesSociety. Integration. Education=Sabiedrība. Integrācija. Izglītība
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectservice quality
dc.subjectSERVQUAL
dc.subjectstudent satisfaction
dc.subjectstudy programme
dc.subject5.3 Educational sciences
dc.subject3.1. Articles or chapters in proceedings/scientific books indexed in Web of Science and/or Scopus database
dc.titleDevelopment of service quality for study programme "Therapeutic massage"en
dc.type/dk/atira/pure/researchoutput/researchoutputtypes/contributiontobookanthology/conference

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